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Frequently asked questions

Take a look amongst our most frequently asked questions. If in doubt, please contact us.

That's right. Your vagina (the inner part of your sexual organ) does not need extra care. The vaginal microbiome is a fragile and balanced ecosystem of good bacteria with a certain acidity. This system has a self-cleaning effect and protects you from pathogenic organisms. So your vagina doesn't need any extras. Therefore, Shinncare's products are not intended for this part of your body.

Similarly, your vulva (the area between the Venus mound, groin and anus) does not need much more than water. Yet we are occasionally faced with discomforts on this skin. Irritation from hair removal, dryness during menopause, wounds caused by skin-unfriendly materials... In these cases, Shinncare products offer help.

Even during your pregnancy or after childbirth, you sometimes need safe products for intimate use. Think of a massage oil for the perineum in the run-up to childbirth, a rinse bottle to painlessly cleanse the vulva after childbirth, a concentrate or lotion to keep a cut or tear clean... Shinncare's products can help you with this too.

However, it is important to keep safety in mind even with these applications. It cannot be ruled out that a small amount of a product may end up in the vagina. Therefore, Shinncare's products were subjected to extensive lab, gynecological and dermatological tests. These showed that the formulas do not affect the specific acidity of the intimate region, respect the intimate microflora and are very gentle on the skin.

Finally, Shinncare also has products for the whole body. For example, the Body Care Oil is a body oil that relieves complaints such as dry skin, eczema and stretch marks. So Shinncare's range is not limited to the intimate region.

Here you can read more about your genitals and how best to care for them.

Our products were labeled “microbiome safe,” “dermatologically tested” and “gynecologically tested. Extensive tests were conducted for these. For example, under the supervision of a dermatologist it was determined that the formulations are not irritating to the skin, and under gynecological supervision it was determined that our products are safe for the vulva and have a positive effect on vulvar skin.

Furthermore, laboratory tests showed that Shinncare's range does not inhibit the growth of good vaginal bacteria. Finally, all products were researched, developed and produced by doctors, pharmacologists and experts. In this way, we limit the chance of skin or other reactions. Unfortunately, a negative reaction cannot be 100% excluded.Click here for more information about our research.

Do you suffer from discomfort after waxing, after shaving/waxing or during menopause? Or are you simply looking for a complementary product to water for your intimate hygiene?

Our navigation features 3 filters to help you find the right product: a filter by life stage (pregnancy, menopause or menstruation, for example), a filter that allows you to filter by type of problem/symptom, and a filter that allows you to filter by product type.

Clicking on the product you're interested in will take you to its instructions for use.

Yes, you can use our products during pregnancy or breastfeeding. Would you like to use our products on your nipples and are you breastfeeding? Then wash them well before you feed.

Some of our products are available with fragrance. Here we have chosen a mild hypoallergenic fragrance approved for intimate use. Do you have sensitive skin or do you use our products because of a medical reason? Then we advise you to choose the variants without perfume. Do you like a fragrance but doubt whether your skin tolerates it? Test the product first on a small piece of skin on the forearm. Is there no reaction after a few hours? Then the product is also safe for you to use.

Yes. Some of Shinncare's products are specifically aimed at women, think of our pragnancy & chilbirth range or our lotion with a supportive effect for the intimate microflora. But the other products can also be used by men for certain intimate or other discomforts. Think of redness after hair removal, wounds after sports or medical conditions.

Our products have a shelf life of 12 months after opening. The Intimate Solution has a shorter shelf life of 6 months. As long as the packaging remains closed, the shelf life is at least 3 years.

Shinncare products are available at the pharmacies listed in our point of sale list. Is your pharmacy not on the list? No problem. Your pharmacist can obtain our products quickly through the wholesaler. How does this work? You order the product from your local pharmacy and a few hours later the product is delivered to your pharmacy.

Shinncare's products are at least 99.5% natural. For one ingredient, a synthetic alternative was chosen to reduce the risk of skin reactions. The raw materials Shinncare works with carry the Cosmos, Natrue, Ecocert and ISO labels. Our products are also suitable for vegans. The packaging of the products is recyclable and local suppliers are chosen as much as possible in the development of the products. Production takes place in Belgium and the packaging also comes from our own region. Only the flush bottle is an exception.

In developing Shinncare's products, we take a decidedly bottom-up approach. The products originated in a local gynecologist's practice. Furthermore, Shinncare's products distinguish themselves in the following areas:

- safe for the microflora;
- extensively dermatologically and gynecologically tested;
- without harmful and irritant substances;
- with natural ingredients;
- suitable for vegans;
- in user-friendly and recyclable packaging;
- made in Belgium.

Thank you very much for your interest. Please feel free to email naarhello@shinncare.com. We will get back to you as soon as possible.

Thank you for your interest. Shinncare is building a network of reliable partners and working with retailers from different sectors such as mom & child stores, concept stores, health care stores... Please feel free to email hello@shinncare.com and we will get back to you as soon as possible.

Shinncare products are easily and quickly available from wholesalers. Would you like additional information or would you like to give Shinncare a place in your pharmacy? Then send an email to hello@shinncare.com and we will get back to you as soon as possible.

Thank you for your interest. Please send your question to hello@shinncare.com. We will get back to you as soon as possible.

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